Entries by Claudio Alegre

Ep:005 The Claims Process From Mrs. Jones’ Perspective

Once again David and I converge here on JTIN.  This time we discuss the claims process from the policyholder’s point of view in order to shed some light of how carriers can better engage with their clients, and a few other topics: Why parenting and customer service have similar DNA The 3 major categories of […]

What Happiness Looks Like For The Insurance Industry

Happiness has been the topic of continuous study, research, and general interest in the last few years. In his book, The Happiness Equation, Neil Pasricha observes: “But after years successfully helping people lead teams, lead businesses, and lead organizations, something slowly dawned on me. Hardly anyone was happy. Every conference lunch was filled with conversations […]

Never Ask Clients What They Want

The problem with asking clients or customers what they want is that most often than not, they don’t know. And this is not because they are dumb or stupid, they’re not. It’s because they have a difficult time imagining what a real solution looks like. It’s not their job to find a cure for their […]

The Real Difference Between Time and Money

I promise you this isn’t a post about the mathematical relationship between these two. More like the personal relationship we each have with them, and as far as how this relationship goes, so goes our business and our lives. We have a really messed up notion of time, and as a consequence money follows this […]

But Why Does it Take So Long to Process a Claim?

It takes 3 years to write a book. Ten thousand hours to become an expert at anything. A journey to Mars takes three hundred days. It takes about 8 years to create a brand in the US. And it currently takes 45-90 days to process a homeowner’s insurance claim. Or does it? Creating stuff that […]

Ep:003 – From 30 Days to 30 Minutes

Welcome to episode # 3. We seem to be getting in a rhythm now. Still have some formatting details to take care of, that will happen in the next week or so. We still want to go unscripted, unplanned, and unedited. Mistakes, slips, and truths will be aired and dealt with accordingly. Unexpected outcome for […]

Ep:002-One CEO’s Top Three Challenges in the Insurtech Space

In this episode David and I continue our battle of egos for supremacy and control of the conversation, but not without first sharing some pretty nifty nuggets of information about technology, insurance, and the people driving the change. Here are some of the convo snippets of what you’re about to listen to: Top 3 challenges […]

Ep:001 – The First Episode EVER!

In this episode we get into the reasons why we started this podcast in the first place. It quickly deteriorates into a chess match between David and I, but not without addressing these key points first: Current carriers view of the claims process and why it must be innovated. What “fine and dandy” actually means […]