Daily Claims
Daily Claims Handling That Raises the Standard
In a daily claims environment, consistency, clarity, and responsiveness make all the difference. TelaClaims brings the same high-level execution used in catastrophe response to daily claim operations whether it’s a single-property loss or a portfolio of complex claims.
Backed by our proprietary claims platform, Merge, and our trifurcated process, we handle daily claims with speed, transparency, and precision. Our model ensures accurate documentation, clear communication, and timely resolutions that policyholders and carriers can count on every single day.
Whether deploying field resources or leveraging virtual solutions, TelaClaims sets the standard for modern daily claims adjusting.
Daily Claims, Delivered with Confidence
TelaClaims isn’t built to survive volume, we’re built to master it. Our operational structure ensures that every daily claim is handled by the right expert at the right time. The result? Fewer delays, better documentation, and faster cycle times.
Third Party Administration (TPA)
Daily claim handling doesn’t require guesswork, it requires orchestration. TelaClaims acts as a full-service TPA, managing every touchpoint of the claim lifecycle from FNOL to file closure. We oversee inspections, monitor timelines, coordinate with vendors, and ensure all notes, estimates, and communications flow through Merge for full visibility.
Carriers benefit from:
- Single-point accountability
- Quality assurance embedded in every step
- Reduced leakage through tight process control
Field Adjusting
Our field adjusting service follows the traditional, full-scope model, one licensed adjuster managing the entire claim from first contact to resolution. These professionals are more than just boots on the ground; they’re brand representatives. Trained through Tela EDU and equipped with Merge Mobile Pro, they conduct thorough inspections, maintain clear communication with insureds, and ensure real-time data is synced directly into the claim file. This streamlined workflow, powered by Merge, gives carriers confidence that every touchpoint reflects accuracy, professionalism, and responsiveness.
Desk Adjusting
The desk adjuster isn’t just reviewing a claim, they’re quarterbacking it. TelaClaims’ desk adjusters manage file ownership, communications, reserve recommendations, and carrier reporting. With Merge, they have every field photo, call recording, and inspection note at their fingertips.
You get:
- Faster resolution times
- Comprehensive documentation trail
- Tight oversight and proactive decision-making
Field Inspections
When carriers need rapid, high-quality eyes on site, TelaClaims delivers. Our field inspectors are trained for accuracy, efficiency, and professionalism, capturing comprehensive photos, high-definition video, and critical property data across interior, exterior, roof, and appurtenant structures. We emphasize robust video documentation because, as we say, “If a picture is worth a thousand words, then a video is worth a million.” This visual clarity not only supports more confident claim decisions but also fosters transparency with policyholders.
Every inspection follows carrier-specific scopes and protocols, with all findings uploaded directly into Merge for instant access and auditability. Our deliverables include a clean, structured inspection report, no estimating, no negotiating, just actionable, objective documentation that drives claims forward.
Choose TelaClaims for Daily Claims Expertise.
Whether you need traditional field adjusting or are exploring the speed and efficiency of virtual solutions, TelaClaims delivers precise, timely, and professional daily claims handling.
Let’s talk about how we can support your operations with the right approach for every claim.