Catastrophic Claims Management
Precision Under Pressure. Confidence When It Counts.
Catastrophic events demand a partner who can perform under pressure without sacrificing precision, transparency, or policyholder trust. At TelaClaims, we specialize in managing large-scale disaster claims with unmatched speed and accuracy. Powered by Merge and anchored by our proven trifurcated claims model, we deliver results that scale, without ever compromising quality.
During Hurricane Milton, our operation delivered a 0.00% error rate in estimate accuracy and coverage decisions. It wasn’t by chance, it was by design.
Whether responding to hurricanes, wildfires, or winter storms, TelaClaims is ready to safeguard your policyholders and protect your brand when it matters most.
Core CAT Services. Where Strategy Meets Execution.
TelaClaims delivers more than resources, we deliver results. By combining a precision-engineered service model, seasoned professionals, and proprietary technology, we execute catastrophe deployments with clarity, speed, and control. These core services form the operational backbone that protects carrier reputations and restores policyholder confidence, claim by claim.
Third Party Administration (TPA)
TelaClaims provides full-service TPA solutions during catastrophic events, allowing carriers to scale instantly without sacrificing oversight. From FNOL to claim closure, our TPA model is designed to absorb volume while maintaining SLA compliance, documentation integrity, and customer satisfaction. Our proprietary Merge platform powers seamless communication between policyholders, adjusters, vendors, and carrier teams, keeping everyone aligned in real time. You stay in control without getting buried in the storm.
Field Adjusting
When your insureds need boots on the ground, TelaClaims delivers. Our field adjusters are licensed, trained, and deployed with local familiarity, ready to inspect, document, and represent your brand with professionalism. Backed by Merge, every field adjuster reports with precision and consistency, feeding live data into our centralized system. This minimizes cycle time while elevating documentation quality. From residential losses to complex commercial properties, we adjust with confidence in the field, so your policyholders can rebuild with clarity.
Desk Adjusting
TelaClaims’ desk adjusters are more than just file handlers, they’re the operational quarterbacks guiding each claim through resolution. During CAT events, our desk team maintains full visibility and communication with all stakeholders, ensuring every claim file is progressing on time and with accuracy. Merge equips our desk adjusters with real-time access to inspection media, estimate files, and communication logs, enabling them to stay proactive and decisive in high-pressure situations.
Field Inspections
Our field inspectors act as your first line of defense during catastrophe deployment. Highly trained and equipped with our proprietary Mobile Pro app, TelaClaims inspectors gather detailed photographic evidence, video walkthroughs, and all required carrier forms at the loss site. This data flows directly into Merge for immediate use by desk adjusters and estimators. With this model, carriers receive fast, structured documentation from the field without delay, making early triage and decision-making more efficient.
Choose a CAT Partner That Delivers Results.
TelaClaims is more than a claims adjusting firm. We’re your partner in catastrophe response. Our trifurcated model, proprietary technology, and nationwide team ensure your catastrophe claims are handled with precision, speed, and transparency.
Let’s talk about how TelaClaims can help you manage your next catastrophic event, while protecting your policyholders and your brand.