Entries by Claudio Alegre

Ep: 021 – Let’s Not Forget the CMO

A quick slip on my end… I introduced this show as episode 20 when in fact is number 21.  Today we touch on why we love to geek out with CMOs on the topic of how a better processed claim, with complete transparency and inclusion, can make their jobs much more meaningful in the long […]

Ep: 016 – Scaling Humans in the Claims Process

In this episode: We breakdown our process to leverage human capital for the benefit of the Carrier, the policyholder, and the adjuster. We address the total devastation caused by the California wildfires and what its impact on the industry. And… Why turning all your ULAE into ALAE is totally possible when using the right workflow […]