Welcome to episode # 3. We seem to be getting in a rhythm now. Still have some formatting details to take care of, that will happen in the next week or so.

We still want to go unscripted, unplanned, and unedited. Mistakes, slips, and truths will be aired and dealt with accordingly.

Unexpected outcome for everyone involved is, we’re actually enjoying the process and having fun!

In this episode David and I take a deep dive into the raison d’etre of our solution to speed up the claims cycle time. Something most everyone in our industry is convinced it would be extremely difficult, if not impossible to accomplish.

As they title of this episode implies, we think differently.

Here are some of the highlights:

  • No claim gets better with age
  • The only good claim is a closed claim
  • Claims inefficiencies are mostly based on the mismanagement of these two aspects of the process…
  • The Legacy Way vs. The Actual Way of processing claims.
  • How Merge creates efficiencies of scale in the claims process.
  • Stripping blockers our of our process is how we increase efficiency and effectiveness.
  • Why hyper-specialization and breaking down the adjuster into “boots and butts” is the key to scalability and a better quality product.
  • If you new what’s inside Mountain Dew you wouldn’t drink it!


Take care,


Check out this episode!

In this episode David and I continue our battle of egos for supremacy and control of the conversation, but not without first sharing some pretty nifty nuggets of information about technology, insurance, and the people driving the change.

Here are some of the convo snippets of what you’re about to listen to:

  • Top 3 challenges of any CEO in tech-insurance startup space.
  • Why culture building is essential in the claims process team.
  • Bridging the tech gap in insurance and insurance gap in tech.
  • Soft skills rule in both internal and external communication.
  • It’s not about recipe, it’s about collective beliefs.
  • It’s not just about top buy-in any more, it’s about all buy-in.
  • There’s a lot of fear perpetuating non-efficient processes in he industry right now.
  • Why you should always wear your home team colors to work and no others… Wishing our CEO would take a stronger stand on this!

I hope you enjoy this episode, we’ll talk next week.




Check out this episode!

In this episode we get into the reasons why we started this podcast in the first place.

It quickly deteriorates into a chess match between David and I, but not without addressing these key points first:

  • Current carriers view of the claims process and why it must be innovated.
  • What “fine and dandy” actually means in the insurance world, and what it actually should be.
  • Why most insurance TV commercial are focusing on the same thing to differentiate themselves from each.
  • Main challenges the insurance industry is facing today from a consumer’s viewpoint.
  • Main barriers to acquiring insurance nirvana.
  • Why the insurance corp and the policy holder are not necessarily in conflict.
  • Why Harley Davidson is in real trouble.
  • How can insurance companies tap into the younger generation and why culture hacking is the way to do it.
  • Is not a compliance issue. It’s a cultural one.
  • A quick trip into new age best practices and millennial engagement.
  • Why flexibility in the workplace is the key to outcome based strategic planning.
  • Bottom line… You must think different as a carrier.

Definitely lots of room for improvement, but we’re looking forward to having a lot of fun as we get better!

Talk to you next week!

Cheers 🙂


Check out this episode!