In this Episode we talk about getting rid off the CSR middle man at FNOL!
What barriers (If Any!) are there for the Carrier to get this done.
And… What’s new in the world of Reinsurance from this year’s PCI Conference.
Enjoy!
At the heart of of every claims department is human capital. Without it, your tech is not only irrelevant but useless.
In this episode David and I go deep on Dynamic resourcing and how we’ve implemented this skill in our day as part of our software.
Enjoy 🙂
Today Frank Figueredo, head of our claims department, stops by and sheds some light on how claim cycle time relates to AOBs, PA reps, and attorney reps.
It’s an interesting episode if you like to geek out on claims handling topics.
Enjoy!
A topic of great interest and controversy for carriers.
David breaks it down and offers options to decrease ULAE, in addition to how we addressed it during software development.
And our CTO Rudy stops by to say hello!
Enjoy 🙂
Today we continue our discussion about “…a day in the life of an independent adjuster” , specific scenarios for new job opportunities, and why we’re so bullish and stoked about creating a platform that will help these guys scale and level up their game.
Enjoy!
While all other IA firms and carriers are asking you to drive into the storm’s aftermath, and prepare to spend days on the road before you receive your first claim … we don’t!
We simply ask, make sure you have a fully stocked supply of coffee, a charged laptop and a webcam ready to go.
With us… you will be able to close a claim in the time that it takes you to listen to this podcast.
Enjoy!
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Here are the links mentioned on this episode:
We’re only as good as our adjusters!
Our entire business revolves around these guys. Our sun rises and sets with them and so should yours.
We deep dive into current state changes happening and dynamics that play into why we believe the future looks really bright for this group of professionals and business owners in the insurance space.
Enjoy!
David decided to turn the tables around this time and interview me.
The questions focused on my recent journey as a CMO for our Company, in the context of our solution and how it relates to the market it was designed for.
Enjoy!
Once again David and I converge here on JTIN.
This time we discuss the claims process from the policyholder’s point of view in order to shed some light of how carriers can better engage with their clients, and a few other topics:
- Why parenting and customer service have similar DNA
- The 3 major categories of customer complaints
- Why carriers must stop isolating the policyholder
- Three tips for adjusters to rock the claims process
Enjoy it and see you on the next episode!
In this episode David and I discuss the impact The Gig Economy is having in the insurance industry.
Here are some of the highlights:
- Why making unseemingly related connections is what creates unicorns.
- Data is to a claim adjusters as moving from point A to point B is to an Uber driver.
- Don’t complicate it. Keep your process simple, and that will be incredibly hard.
- Ai as a whole is not a functional fix, but a component of a bigger picture.
- The coming freelance tsunami is bigger than we think.
- A quick intro of what TelaVendor.com and why it’s our Gig economy power tool.
- Getting paid for what you know is sweeter than getting paid for what you do.
- Internet connected devices and how they are already impacting the insurtech space.
Enjoy,
Claudio