Independent Adjusting. Powered by Precision and Technology.
Who We Are
At TelaClaims, we believe truth matters and so does time.
We’re an independent adjusting firm trusted by carriers who demand more than status-quo claims handling.
Powered by our proprietary platform, Merge, we combine decades of real-world adjusting expertise with advanced technology to bring unmatched speed, accuracy, and transparency to every claim we handle.
What We Do
From daily property claims to catastrophic events, TelaClaims delivers tailored adjusting services built on decades of experience and innovation.
We eliminate communication gaps, accelerate resolutions, and protect carrier reputations, because in the world of claims, every minute counts.
Transparency is at the core of every claim we handle. Powered by Merge, we remove barriers and ensure seamless connections between carriers, adjusters, vendors, and policyholders. Whether it’s texting, phone calls, or live video, our adjusters are always available when it matters most.
Our ability to provide immediate visual context from FNOL sets TelaClaims apart, enabling rapid assessments and informed decision-making. Service-centric, experienced, and deeply knowledgeable adjusters are the backbone of our firm. We proudly represent our carrier partners, delivering professionalism and expertise in moments where it truly makes a difference.
What Sets Us Apart
Precision at Scale
While other firms aim to handle more claims, we aim to handle each claim better. Every process we’ve designed, backed by Merge, ensures adjusters focus on accuracy, policy clarity, and proactive communication. That’s how we protect both policyholders and carrier reputations.
Technology That Wasn’t Bolted On
Merge isn’t a plug-in or repurposed CRM; it’s a system built from scratch by adjusters, for adjusters. Every workflow, feature, and safeguard reflects real-world insurance experience. This purpose-built design enables us to respond more quickly, document more effectively, and provide clarity at every step.
A Team You Don’t Have to Train
We deploy experts, not placeholders. Every TelaClaims adjuster undergoes rigorous onboarding and continuous education through Tela EDU. From field inspectors to desk adjusters, our teams arrive prepared to perform, not learn on your time.
Services We Provide
Catastrophic Claims Management
TelaClaims provides expert catastrophe response for large-scale disasters, delivering rapid deployments and precise handling of high-volume claims. Our seasoned team ensures fast turnaround times, seamless communication, and exceptional support during critical events.
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Daily Claims
For daily residential and commercial claims, TelaClaims offers swift resolutions and accurate evaluations. Our team combines hands-on experience with pioneering advanced tools to handle both routine and complex losses efficiently and transparently.
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Alternative Dispute Resolutions
TelaClaims offers comprehensive ADR services, including appraisals, mediation, and arbitration. Our network of experts delivers clear, unbiased evaluations to resolve disputes quickly and fairly, protecting carrier relationships and policyholder trust.
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Virtual Solutions
For carriers seeking efficiency without sacrificing accuracy, TelaClaims offers Virtual Claims Handling through Merge. Our experienced adjusters conduct live video inspections, collect real-time evidence, and produce immediate estimates, turning daily claims from 30 days to 30 minutes, and delivering unmatched speed for simple and lesser complex losses.
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Claims Consulting
TelaClaims provides specialized Claims Consulting to help carriers navigate complex losses and disputed claims. Our team of experts, including building consultants, contents specialists, and forensic accountants, delivers clear analysis, defensible reports, and actionable recommendations to support negotiations, litigation, and reserve setting.
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Dedicated Large Loss Team
TelaClaims offers a specialized team of Executive General Adjusters (EGAs) focused on managing complex large loss claims nationwide. With local knowledge and deep expertise, our EGAs oversee everything from emergency mitigation to total loss inventories, ensuring high-value claims are resolved with precision, speed, and policyholder confidence.
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Peer Review
Our Peer Review services uphold the highest standards in claims adjusting. TelaClaims’ specialists meticulously evaluate third-party work for accuracy, compliance, and fairness, helping carriers maintain quality, consistency, and integrity across all claims.
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Flood Adjusting
TelaClaims delivers comprehensive Flood Adjusting services through a nationwide network of NFIP-certified adjusters. We specialize in federally backed flood claims, supporting carriers in the WYO program with compliant, timely handling and superior reporting, all powered by Merge’s digital efficiency.
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After Hours Claim Service
TelaClaims leads the industry with 24/7 claim handling. Our experienced team is ready around the clock to manage FNOL, daily losses, catastrophe claims, and emergency mitigation, ensuring policyholders receive prompt support, even outside standard business hours.
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Real People. Real Presence. Nationwide.
With licensed adjusters in all 50 states, TelaClaims offers true national coverage, ensuring local knowledge, faster response times, and seamless deployment during high-volume events.
Licensed TelaClaims Adjusters: 610
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Partner with TelaClaims for Precision Claims Handling
Discover how a technology-enabled, independent adjusting partner can protect your brand and improve claim outcomes. Let’s discuss how we can support your operation.