peer review
Peer Review That Brings Clarity, Consistency, and Confidence
Discrepancies in estimates and service provider invoices can slow down resolution timelines and create uncertainty. TelaClaims’ Peer Review services offer carriers an unbiased, standards-based evaluation that promotes accuracy and supports confident decision-making.
Whether you need a professional opinion on scope, a comparative estimate aligned with IICRC protocols, or full-service negotiations with third-party vendors, our reviews are tailored to each file and grounded in documented industry practices. Every submission is handled with urgency, transparency, and a commitment to fair outcomes.
Expert Eyes. Elevated Accuracy.
Peer Reviews at TelaClaims isn’t a box-checking exercise, it’s a strategic service that protects carriers from inflated estimates, improper billing practices, and unsupported scopes of repair. Each of our review tiers is built for transparency, defensibility, and speed, backed by our in-house expertise and delivered with the precision TelaClaims is known for.
Narrative (Desk Review)
When carriers need a second opinion that’s both professional and actionable, our Narrative service delivers. We review claim files, photos, and estimates to provide a clear, structured summary of what’s supported and what isn’t. With every recommendation rooted in carrier guidelines and standards of practice, this service offers carriers confidence in their next move.
Narrative with Comparative Estimate
This elevated review adds depth and documentation. In addition to our expert narrative, we include a side-by-side comparative estimate, developed using IICRC guidelines, Xactimate standards, and regional pricing accuracy. Carriers receive a detailed breakdown of where the original estimate falls short and how the loss should be properly scoped, giving them leverage to drive proper indemnity.
Narrative with Comparative Estimate & Negotiations
This is the full-service approach for resolving contentious or inflated claims. Beyond our narrative and estimate, we engage directly with opposing contractors or mitigation vendors to defend the carrier’s position and work toward fair resolution. Our team communicates respectfully but firmly, removing your team from the back-and-forth while preserving your standards and reputation.
Independent Insight. Actionable Results.
Equip your team with peer review solutions that prioritize accuracy, fairness, and industry alignment. Partner with TelaClaims to enhance confidence in claim decisions—while reinforcing transparency for all parties involved.