Alternative Dispute Resolutions
Structured Resolutions. Trusted Outcomes.
Disputes don’t have to mean delays. At TelaClaims, our Alternative Dispute Resolution (ADR) services are designed to resolve conflicts quickly, fairly, and with complete transparency. Whether you’re navigating appraisal, mediation, arbitration, or supplement disagreements, we bring structure and clarity to every phase of the process.
Our ADR team operates with precision, balancing policy language, documentation, and field realities to help carriers reach defensible outcomes without unnecessary escalation. The result: faster resolution cycles, preserved policyholder relationships, and fewer headaches for carrier teams.
Focused Expertise for Every Dispute
No two disputes are alike. TelaClaims carefully matches each ADR case with professionals who possess deep knowledge of the specific loss type, policy language, and jurisdictional nuances involved. This targeted approach ensures that every opinion or recommendation we deliver is well-informed and credible.
Appraisal
When claims reach impasse, precision matters. TelaClaims delivers clear, defensible valuations rooted in deep policy understanding and real-time documentation. Our appraisers approach every assignment with a detailed eye for coverage, scope, and cost, producing reports that carriers can swiftly and confidently act on. We don’t just provide conclusions; we deliver structured insights that make decisions easier. Backed by Merge, every valuation is transparent, traceable, and built for action.
Mediation
Mediation is about productive dialogue and results. TelaClaims’ mediation professionals are trained not only in policy interpretation and damage evaluation but in navigating high-emotion environments with tact and clarity. We come prepared with clean files, thorough documentation, and a firm grasp of claim scope, equipping carriers to enter mediation from a position of strength. Whether court-ordered or pre-litigation, we help shorten timelines, lower legal exposure, and reach fair, informed resolutions.
Arbitration
For carriers seeking binding, streamlined resolutions, TelaClaims supports arbitration proceedings with disciplined preparation and expert representation. Our adjusters and consultants prepare robust claim packages, including scopes, visuals, and key evidence ensuring that your position is clearly and professionally presented. With deep experience navigating arbitration forums, we act as an extension of your team, protecting your interests while respecting neutrality.
NST – National Supplements Team
Supplemental requests can clog workflows, delay file closure, and erode carrier confidence. That’s why we built NST: a specialized internal unit focused exclusively on negotiating, verifying, and resolving claim supplements, post-resolution. Our NST experts step in when a contractor challenges scope or pricing, offering a resolution path that keeps your core adjusting team focused and your file control intact. With Merge tracking every touchpoint, NST brings structure, speed, and fairness to one of the most unpredictable phases of the claim lifecycle.
Resolve Disputes with Confidence.
When disputes arise, speed, clarity, and professionalism make the difference. TelaClaims delivers a structured ADR process carriers can rely on, from appraisals and mediation to arbitration and supplements. Our team ensures every outcome is supported by documentation, compliance, and a deep understanding of coverage.
Let’s discuss how our Alternative Dispute Resolution services can protect your policyholders and streamline your claim outcomes.