The Communication Crisis in Claims: Solving the #1 Driver of Policyholder Frustration

Communication is one of the biggest drivers of frustration in the claims experience, and the data confirms it.

We put together a brief, research-backed piece examining what policyholders expect during a claim, where communication often breaks down, and how real-time visibility changes outcomes.

Live Link is one of the tools our adjusters use across the claims we handle to create clarity, reduce delays, and keep policyholders informed when it matters most.

If communication and policyholder experience are priorities in your claims operation, this is worth a look.

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