We live in an ‘on demand‘ world. Shouldn’t a claims process at least be as proficient as your cable, or getting a car to the airport?
Aggregate data. It’s just a fancy way of saying that rather than just getting a loss notice with just a phone number; you will get all of the information about that insured, loss location, weather, tax roll information and a list of other helpful information to understand the risk. All of this information is centralized into one actionable location.
The centerpiece of TelaClaims. Real time; voice, video, texting, email, and we are exploring incorporating a smoke signal application to ensure constant communication across all channels, between the ‘TelaClaim Built Claims Team’ and the customer.
‘Build your Team’
We at TelaClaims believe that an individual can make good decisions with all of the information available, but a team can make great decisions. We use a ‘virtual roundtable’ approach to ensuring that each claim (problem) is leveraging and maximizing all assets available for rapid resolution. Fast does not translate into haphazard. Whether you need a vendor to respond to the loss location or need a consultant to opine on subrogation potential, we have you covered.
By using real time, map centric assignment algorithms (think Uber), we at TelaClaims can get you the best qualified vendor to meet your needs to the loss location in minutes, not days or hours. We use real time traffic to provide the customer with an ETA with and a link to the bio of the responder. So now we know who, and how long it will be before a helping hand is on the scene.
By using the TelaClaims ‘Build your Team’ your adjuster will have the ability to consult with an entire array of experts across any imaginable field. Need to talk to a micro biologist who specializes in the extraction of airborne spores post HEPA filtration as it relates to the contraction of the Zika virus. We got you covered. (Not really, but if you actually need one we will get it for you)
Stay within TelaClaims to get the authority to settle a claim. Ask a quick question or confirm coverage. Use any of the communication tools to get your answers from a colleague, supervisor or company expert. Whether they are in the office next to you or on the other side of the world, they now can respond in seconds and keep the claim moving.
Within the appropriate authority levels, and redundant safeguards, TelaClaims will facilitate a seamless ACH into the customers’ verified bank account. Gone are the days that ‘The check is in the mail’. TelaClaims affords a safe and reliable funds transfer to ensure maximum policyholder satisfaction. A claim may be handled in 30 minutes, but if it takes 5 days for the customer to get the check, then they don’t feel the immediate sense of gratification. And let’s be honest, who doesn’t love immediate gratification
With TelaClaims, allow us to assist in transforming ULAE into ALAE. We are happy to pay each of your vendors and present you with a consolidated service invoice that is claims specific. We consolidate and eliminate an entire back office to process and track thousands of small payments into actionable claim level data.
Slice, dice, julienne, cube, drill down, overlay, compare, and contrast any data on our system to create the management reports that you need to manage
TelaClaims as outlined above is a workflow, communication and technology partner for insurance carriers. We are designed to seamlessly integrate and compliment your entire existing IT infrastructure. We are not looking to displace your estimating software, your claims administration system or the like. We have three different ‘versions’ of our platform: